DF Capital, a specialist savings and commercial lending bank, has developed a digital interactive channel that will enable its savings customers to self-serve their accounts, and apply for new products, fully online.
The online savings platform has been developed in partnership with ieDigital, the digital experience platform provider for financial institutions and financial services providers, and is underpinned by Mambu, the world’s only true SaaS cloud banking platform.
The new platform will enable customers to interact with their accounts and make instant decisions on various tasks, such as what happens when fixed-term savings accounts mature, as well as view balances. It will also save time and effort for the bank itself, with automated processes now freeing up resource to continually improve its offerings.
The collaboration with ieDigital forms a key part of DF Capital’s digital growth strategy, and marks a significant milestone in responding swiftly to customer feedback. The partnership includes the implementation of Mambu’s SaaS cloud banking platform, which sits at the core of DF Capital’s digital services.
Paul Atherton, operations director of DF Capital said: “We wanted something that was tried and tested, and established within the UK financial market. We went through a thorough due diligence process and were confident ieDigital could provide a solution. ieDigital’s dedicated project support, speed to market, flexible approach and invaluable workshop sessions were crucial components in being able to transform the customer experience in a digital way. The process worked very well.”
DF Capital launched its first savings products in 2020 and the number of savings customers continues to grow. The functionality of digital self-serve capabilities will help to provide a frictionless experience to them now and in the future.
Garry Larner, commercial director of ieDigital, said: “We’re thrilled to be helping DF Capital build on its already strong presence in the market, adding scalability and flexibility to digitally elevate the customer experience. It’s been a strange time during Covid-19 restrictions, and we haven’t been able to meet face to face during this project. However, project delivery wasn’t impacted by the fact we’ve all been remote.
“The key to the partnership’s success was flexibility, a good starting point with our Interact digital experience platform, with an agile project delivery methodology. DF Capital really listened to customer feedback, and this partnership is proof positive that focusing on what the customer wants improves the quality of digital services you eventually provide.”